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Hours of Operation

Updated 10/5/12

Orders & Questions

Our offices are open from 9 a.m. through 5 p.m. Eastern Time, Monday through Friday.Please call during these hours for questions or to place orders. Alternatively you can always order online or email us.


Production Operations
We produce bows domestically from 7 am until 5 p.m. Eastern Time, Monday through Friday.


Leave a Message
When you call us you should always reach a live person. If our office is closed or handling other calls, our answering service will take phone calls 24 hours a day and 7 days a week. These messages are forwarded immediately to someone on call for that day. If your question is not of an urgent nature we will respond to you as soon as possible during normal business hours. This is usually within 1-2 business hours. On weekends during the day we can sometimes return phone calls and respond to requests as well.


Shipping
We ship every business day, Monday through Friday except shipping holidays. While we make every effort to ship your order either immediately or as scheduled, we cannot guarantee delivery dates nor can we guarantee delivery by the shipping companies. If a delivery is later than you anticipate, your sole recourse is that described under the Returns & Exchanges. We do not refund shipping costs.

For FedEx and UPS orders placed before 2:30 p.m. Eastern Time we can typically ship that day. Otherwise shipping should occur the following business day.

For US Postal Service (Express Mail) orders placed before 9 a.m. Eastern Time we can typically ship that day. Otherwise shipping should occur the following business day. For urgent orders please call us so that we can make arrangements for you.


Receiving
Receiving of shipments should be scheduled but is normally available from 9 am until 3 p.m. Eastern Time, Monday through Friday.



Merchant Services